Refund policy

At CalmFeet, we provide clear guidance on returns, refunds, exchanges, order cancellations, and damaged items. If a purchase does not meet your expectations, please follow the instructions below.

Return Window: Items can be returned within 30 days of delivery.
Restocking Fees: None applied.
Refund Processing: Refunds are issued within 7 days of approval.
Return Shipping: Customers are responsible for return shipping costs.
Exchanges: Accepted under specified conditions.
Reference: All returns are handled in accordance with our Terms of Service.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at support@trycalmfeet.com. Cancellations can only be accepted if the order has not yet entered processing. If the order has already been delivered and you no longer wish to keep it, a return request can be submitted following our return guidelines and requirements.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us at support@trycalmfeet.com and include the following:

Your order reference number
A brief explanation of the issue
Clear photos of the product and its packaging

After review, you may choose between receiving a replacement item or a full refund.

Return Requirements

Items returned within 30 days of delivery must meet the following conditions:

Unused and unwashed
In original packaging
All tags attached

How to Return an Item

Contact support@trycalmfeet.com with your order number and reason for return.
Wait for approval before shipping the item back.
Follow the provided packaging and return address instructions.
Ensure the item is securely packaged to prevent damage during transit.

Refunds

You will receive an email confirmation once your return is received and approved.
Refunds are issued to the original payment method within 7 days of approval.
Additional processing time may be required by banks or payment providers before funds are available.

Additional Information

Customers are responsible for return shipping costs on non-defective items. Please ensure items are securely packaged to avoid damage during return transit.